Mike at the front desk is awesome. He is professional, friendly, and takes the time to explain everything. He actually showed me a video on his phone of what my car was doing when they were working on it. Very cool! The waiting area has a comfortable seating area with a TV, complimentary drinks, a play area for the kids, and (I think) free wifi. They also have a shuttle service (complimentary) if you don't want to wait at the shop. I have visited here a few times in the past few months and have always left happy. I highly recommend this shop!