Spotsylvania Auto Repair

updated hours:
Mon - Fri: 8:00 AM - 6:00 PM
5

I never ever post reviews, but in this case I felt compelled to. Long story though. I took my car into Honest 1 due to the ABS light periodically coming on, forcing a decrease of speed to 25-30 MPH, and the inability to excel. All were happening at the same time. The technician I dealt with was named John, and he was the foreman of the shop. After running a diagnostic on the vehicle, the car came back clean except a historical code that was essentially misinterpreted as a current existing code/error, and I was told there was a recall pertaining to the code/error. I then took my car to the dealership and gave them the paperwork that showed the code/error, and the dealership mentioned there was no outstanding recall. I took the car back to honest 1 since I already had a diagnostic done. John realized incorrect information had been provided to me (which prompted me to go to the dealership) and also had no starting point to troubleshoot the issue, since there was essentially no current code/error, only that something happened at one time. He did experience what I was experiencing while test-driving, which helped him diagnose. He actually discovered the issue. What he found was that a signal wire for a lack of a better word was spliced and soldered into a plug that connected to the ECU. It most likely occurred when a recall was performed by the dealership for a steering coupler recall. The dealership technician most likely caused the wire to be cut and or pulled out of the plug, then rigged it back into the plug without replacing the entire wire harness throughout the dashboard, which is quite expensive to do and without telling me the owner. The dealership technician covered up a serious and potentially dangerous situation for me and other drivers. Did I mention no other work has been done to this vehicle by anyone, let alone in the same location where the problem was discovered, other than an oil change or a few recalls performed by the dealership. Honest 1 has won my loyalty as a customer going forward for several more years. From the get-go, John was courteous, professional, transparent and went way above and beyond to fix the problem. Most of all, he displayed integrity, which is rare. In all my years of going to various mechanics, John and Honest 1 have set the bar high.

5

I have gone to Honest-1 for a variety of services, such as oil changes, inspections, routine maintenance, battery replacement, new tires, etc., on both domestic and foreign brand cars. Every time I have received awesome customer service. I'm not super knowledgeable on the ins and outs of cars, but they take the time to explain what's going on and answer my questions (Believe me I ask a lot). I never leave with the feeling that I'm being taken advantage of.

Thank you for your business. We’re delighted to hear that you’re satisfied with our services. We truly appreciate your kind and honest feedback

- Honest-1 Auto Care Spotsylvania
5

Absolutely amazing! Friendly and helpful staff. They got me checked in for my appointment in a flash and had me all done in no time at all. Absolutely great place and great people!

5

I love coming here. John at the front was attentive to all my needs. Very happy with their service!

5

John is amazing he was very nice and straight to the point. He will be the reason I return.

5

5

Very friendly, professional and accommodating. Will definitely be my go-to shop for repairs

5

5

Honest 1 is the best. Cory and John are awesome and very kind and easy to work with. Highly recommend!

5

Car trouble... Uuuhhhgg We all cringe when it happens. Right? But let me tell you my cringe turned into a very positive experience. My lil Ford was having issues.Time off on a business day is rare for me so when I had a day I popped in just as they opened.Sean was absolutely amazing. He was able to get MJ look at it later in the day. Of course it wasn't a simple fix but we talked it out and I dropped it off the next day for service. Both gentlemen listened to me, acknowledged what I had to say and me feel valued and cared for. In my experience, auto shops treat women like idiots. Absolutely not the case here. I knew that they truly cared and wanted to make it right. The next day not only did my lil Ford get her attitude adjusted but the owner picked me up from my office and brought me to the shop. She was warm and a joy to talk with. The service provided by Honest 1 is impeccable. I will be referring my clients and friends to them. Nobody likes having car troubles but I know that when I do I have a dependable, personable and trustworthy place to take her. Thank you Honest 1 and team. 🥰

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